At Sereppu, our team makes every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible.
We endeavour to dispatch all orders within 24-48 business hours, however we do ask for your patience during busy periods.
Your order will be packed and dispatched provided:
The item you have chosen is in stock;
The delivery address has been verified;
Payment has been approved and received.
We deliver Island-wide.
Delivery within Colombo 1-15 will take 2 to 3 working days.
Deliveries outside Colombo will take 3 to 5 working days
Orders placed during public Holidays / Weekends will be dispatched on the next working day. You will be contacted by our delivery team prior to delivery.
Peak/holiday seasons or promotions or special events may result in delays in processing and dispatching orders.
Your order will be fulfilled by the estimated delivery date set out in the shipping confirmation, unless there is an Event Outside Our Control (as defined in the Terms and Conditions of Sale and Use of this Website).
A delivery charge of Rs.200 will be applicable to all orders Island wide.
Delivery charges are applicable to all exchange deliveries.
Delivery will be made only to the address stated on the order.
If you wish to change it due to unavoidable circumstances a written request must be made to firstname.lastname@example.org , we will accommodate your request only if the order has not been dispatched at the time of such request.
Just a heads up - shipping delays may occur for delivery address amendments, but we promise we'll always try our best to minimize this.
After 3 delivery attempts, or if it has exceeded 10 days from dispatch date, whichever is earlier, your parcel will be returned to us. However we'd be more than happy to redeliver your order as long as it is pre-paid. If it is a COD order we will redeliver if its paid transfer for the payment due is made.
Special requests to delay dispatch for the customers’ convenience will be accommodated provided the order is prepaid and hasn’t already been dispatched.
If you've any trouble receiving your order, please reach out to us, and we'll do our best to help get your order to you!
EXCHANGES AT THE TIME OF DELIVERY
We do not allow exchange of Products at the time of delivery. However, if you feel dissatisfied with your purchase, you can exchange it within 14 days of delivery provided the product is in its original condition. Please check our exchange policy for more information here.
IF YOU RECEIVE DAMAGED GOODS ?
We assure you that no damaged goods will be sent to you. On the off chance it occurs, we will facilitate an exchange.
Products exchanged as a result of a defect shall be replaced with no additional delivery charge.
You may only cancel an order before the order is dispatched.