Sereppu strives to ensure you are satisfied and we want you to love what you have ordered.

If for any reason something isn't right, we offer an exchange within 14 days from the original purchase date.

ONLINE RETURN/EXCHANGE POLICY

You may exchange via any Sereppu store or via the online store within 14 days of purchase.

Item(s) must be returned in their original condition, unworn and undamaged.

(Please try on shoes on a soft and clean surface before they are worn. We unable to accept shoes returned with sole markings or scratches.)

Item(s) must be returned in their original packaging (including shoe pouch).

Should you have a faulty item, please email [email protected] or call +94767365332 before sending your item back.

HOW TO REFUND/EXCHANGE YOUR ONLINE PURCHASE

Ensure your items meet our return and exchange policy:

Item(s) were purchased from the Sereppu online store – www.sereppulk.com

Item(s) are unworn, in original condition and packaging

Item(s) are within 14 days of purchase.

Call our customer care +94767365332 to get an exchange courier arranged.

Alternatively, you can take your online purchase to any Sereppu store to exchange or to lodge an online return.

IN STORE RETURN/EXCHANGE POLICY

Should you change your mind or purchase the incorrect size at any of our Sereppu retail stores, we will happily offer an exchange or store credit provided the following conditions have been met:

The item(s) with the original receipt has been returned within 14 days of purchase

Item(s) must be returned in their original condition, unworn and undamaged.

(Please try on shoes on a soft and clean surface before they are worn. We unable to accept shoes returned with sole markings or scratches.)

Item(s) must be returned in their original packaging (including shoe box).

You provide your full name, address and contact details to validate the transaction.

Sale Items purchased at the Physical/Online Stores cannot be exchanged.